[EN] - Troubleshooting reading issues while using Acuity Tracking

Owned by Rebecca Sonu
Last updated: Nov 18, 2022
1 min read

Whenever you have issues with Acuity Tracking TSL version you need to do the following checks:

  1. Download RFID EXPLORER 2 from Google Play Store: https://play.google.com/store/apps/details?id=com.uk.tsl.rfidexplorer2&hl=en&gl=US

  2. Open the application

3. You will arrive on the home page of the application. If the TSL reader is not automatically detected, you need to click on the READER LIST and click on ADD NEW.

If you do not manage to add the device, that may happen because of several issues:

  1. The Bluetooth connection on your mobile phone is OFF

  2. The Bluetooth connection of the TSL is OFF

  3. The mobile phone is not paired with the right TSL device

You can check more information on the following article: [EN] - How to pair a TSL to a mobile phone?