[EN] - Try to ping the station

On site, you experience some issues with connections and the message “no reader connection” appears on the human interface or the human interface is grey and not accessible.

In the task bar, tape cmd and open the command prompt.

Open

Pick the station IP up on the human interface or by another way.

Open

Tape the following command on the command prompt :

In our example, tape :

If the result is similar to this capture, the connection is OK and you should use your station. If not, contact our support services.

If not, check your internal network..

The following command allows us to continously ping the station. Thus, you can analyze the continuity of the communication.