[EN] Teamviewer, TeamViewer Host and TeamViewer Quicksupport

• When we need to diagnose an issue with your collaboration, we are using Teamviewer as a remote tool. Therefore, we need to have Teamviewer ID to remotely connect to computers/tablets.

Thus, on the computer on which you want to give us an access, please open Teamviewer tool and share with us below information after clicking in “Remote Control” tab.

Open

• We also use TeamViewer Host on our PC or tablets. In this specific context, we can connect to the device without asking for your TeamViewer ID. Is is necessary that the device has an active internet connection (and not limited to an intranet network).

• We use TeamViewer Quicksupport for troubleshooting our mobile devices (such as Orca-50 or TSL handhelds). This application is usually already installed on your mobile devices. You should launch TeamViewer Quicksupport on your device and give us your ID so we can remotely connect to your device.

Open

Please find below some useful links about Teamviewer :

• Download page: https://www.teamviewer.com/en/download/windows/

• Direct download link for HOST TeamViewer : https://download.teamviewer.com/download/TeamViewer_Host_Setup.exe

• Installation for HOST TeamViewer : https://community.teamviewer.com/English/kb/articles/3965-host

• Please refer to the TeamViewer’s help pages for more information: https://community.teamviewer.com/English/kb/articles/109125-teamviewer-documentation-start-here

• Teamviewer Quicksupport for Mobile : Download from Google Play Store : https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.market&hl=fr&gl=US