Last update :
Goals
Web Order Admin (WOA) is a web application dedicated to manage customers orders.
Orders are displayed by delivery day.
A workflow management is implemented to update or validate orders.
Orders created through Web Order Customer or Dispatch Portal can be updated and completed.
WOA is live updated depending on quantities entered on WOD or WOC.
URL
https://order-admin.acuity-cloud.com
Dedicated to
Users are administrators.
Common rules
Secured access with username / password authentication
Synchronization of data between web portals
Major features
Creation/updates of orders
Display of orders of customers that have not yet created the orders
Alerts regarding maximum quantities to order by site, minimum quantities, bundle size
Copy of last order to generate a new order
Visual indication of order status:
Pending
Validated
In Progress
Ready or Partial
Delivered
Weight estimation per order and per delivery day
Route associated to the order
Search an order
Display of paused customers
TODO : Add screenshot main actions
Glossary
Organization | Owner of the tags of the system (laundry/hospital) |
Site | Customer of the organization |
Ward | Departments, services of customers. Also named ‘zones’ |
Product | Type of linen |
Category | Grouping of products |
Ranking | Allow to categorize customers. Value between 0 and 3 stars. |
Shortcuts
Shortcut | Function |
|---|---|
CTRL + F1 | SAVE (Validate) |
CTRL + E | EDIT |
CTRL + D | DELETE |
CTRL + A | ADD |
CTRL + F2 | VALIDATE ALL |
CTRL + L | COPY LAST ORDER |
ARROW LEFT UP | PREVIOUS |
ARROW RIGHT DOWN | NEXT |
CTRL + P | SELECT PRODUCT |
FAQ
How to Modify an order (edit/change order)
I don’t see my customer
- Check that delivery days are correctly set in WebAdmin Portal
- Check that contract value is correct in WebAdmin Portal
How can I manage manage closed customers or with unpaid orders?
In Acuity Administration :
Update customer to set him in PAUSE.
Add a message to explain the reason of the pause.
A customer in pause is no more allowed to order.
A warning will be displayed if they try to create an order for this customer.
Useful to manage customers closed for works, holidays or with unpaid.
How can I add a packer?
Clic on Edit
Select or Add a Packer
I don’t want to see the not ordered orders
Filter on “All ordered” orders
I want to search an order with a past delivery date
Go to Select Reference date icon
I want to search an order with specific criteria
Why my customer is 3 stars?
In Web Order Admin Portal I can see my customer with 3 stars:
Stars are defined in Acuity Administration
STATUS DEFINITION
M | Managed | Depending on stock |
D | Dedicated | Order created when linen is received |
O | Order | Customer can order on specified delivery days |
X | Paused | Customer is not allowed to order |