Last update :
Goals
Web Order WebOrder Admin (WOA) is a web application dedicated to manage customers orders.
Orders are displayed by delivery day .A workflow management is implemented to update or validate ordersfor each customer which have a contract with the provider.
Orders created through Web Order WebOrder Customer or Dispatch Portal can be updated and completed in WOA.
WOA is live updated depending on quantities entered on WOD or WOC.WebOrder Dispatch or WebOrder Customer
URL
https://order-admin.acuity-cloud.com
Dedicated to
Users are administrators.
Common rules, they are in charge of creating or updating orders.
They can create orders when the hotel forgot to create them.
Rules
Secured access with username / password authenticationSynchronization of data between web portals: only authorized users with administrator rights can access to WOA.
Orders created in WebOrder Customer are visible in WOA.
Major features
Creation/updates of orders
Search an order
When an order reference is entered, delivery day and order are automatically selected
When a trolley reference is entered, delivery day and last order with this trolley is automatically selected
Copy of last order to generate a new order
Display of orders of customers that have not yet created the orders
Alerts regarding maximum quantities to order by site, minimum quantities, bundle size
Copy of last order to generate a new order
Filter on:
Site
Run
Run departure time
Contract
Type
Status
Ranking
Visual indication of order status:
Pending
Validated
In Progress
Ready or Partial
Delivered
Alerts regarding maximum quantities to order by site, minimum quantities, bundle size
Weight estimation per order and per delivery day
Route associated to the orderSearch an order
Display of paused customers
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TODO : Add screenshot main actions |
Glossary
Organization
Owner of the tags of the system (laundry/hospital)
Site
Customer of the organization
Ward
Departments, services of customers. Also named ‘zones’
Product
Type of linen
Category
Grouping of products
Ranking
Allow to categorize customers. Value between 0 and 3 stars.
Shortcuts
Shortcut | Function |
|---|---|
CTRL + F1 | SAVE (Validate) |
CTRL + E | EDIT |
CTRL + D | DELETE |
CTRL + A | ADD |
CTRL + F2 | VALIDATE ALL |
CTRL + L | COPY LAST ORDER |
ARROW LEFT UP | PREVIOUS |
ARROW RIGHT DOWN | NEXT |
CTRL + P | SELECT PRODUCT |
FAQ
How to Modify an order (edit/change order)
I don’t see my customer
- Check that delivery days are correctly set in WebAdmin Portal
- Check that contract value is correct in WebAdmin Portal
How can I manage manage closed customers or with unpaid orders?
In Acuity Administration :
Update customer to set him in PAUSE.
Add a message to explain the reason of the pause.
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A customer in pause is no more allowed to order. |
A warning will be displayed if they try to create an order for this customer.
| Tip |
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Useful to manage customers closed for works, holidays or with unpaid. |
How can I add a packer?
Clic on Edit
Select or Add a Packer
I don’t want to see the not ordered orders
Filter on “All ordered” orders
I want to search an order with a past delivery date
Go to Select Reference date icon
I want to search an order with specific criteria
Why my customer is 3 stars?
In Web Order Admin Portal I can see my customer with 3 stars:
Stars are defined in Acuity Administration
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Main actions:
Delivery day : Days of the week corresponding to the delivery days of the customers.
Create a new order : If the customer is not in the list, this button allows to create a new order for a specific customer. Products are retrieved from commissioning and displayed on the right side of the screen
Previous/Next order : Display the order previously/next present in the left side list
Completed and close : Complete the prepared quantities with values of to prepare quantities and close the order as all linen has been prepared.
Edit : Edit the current order
on a not ordered order, allows to create the order entering to prepare quantities
on a validated order, allows to enter prepared quantities
on a ready or partial order, allows to unclose products and modify prepared quantities
Change order : Change the TO PREPARE quantities. Order is updated to pending status. Need to validate it afterwards.
Print : Allow to print the delivery note, download a pdf or send an email.
Update an order
Available actions depend on order status:
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| Status | ||||
|---|---|---|---|---|
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Not ordered | Customer should create an order |
Pending | on going order. After change order action.. Order needs to be validated afterwards. |
Validated | Order is ready to be prepared, delivery note can be printed |
In Progress | All products are not prepared |
Ready | order is prepared and prepared quantities = to prepare quantities |
Partial | order is prepared and prepared quantities < to prepare quantities |
Delivered | order is delivered to the customer |
| Status | ||||
|---|---|---|---|---|
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M | Managed |
Orders are automatically created depending on stock | |
D | Dedicated |
Same linen going into laundry is given back to the customer Orders are created based on quantity of received linen | ||
O | Order | Customer can order on specified delivery days |
X | Paused | Customer is not allowed to order |
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