On some devices, TeamViewer Quicksupport is only supporting the screen sharing and no interaction with the screen can be made. For that reason, we usually use ANYDESK to connect to your mobile device. It is already installed on our mobile devices but in case it has been deleted or uninstalled by error you can download it from here (Android) :
https://anydesk.com/en/downloads
or from Google Play Store :
https://play.google.com/store/apps/details?id=com.anydesk.anydeskandroid&hl=en&gl=US
Once the app is installed, open it and they’ll have a pop-up asking to install “AnyDesk Control plugin“. We need this plugin in order to provide remote access to the Android device. Hence, tap on “OK“. Next, tap on “Install” to install the plugin.
After installing the plugin, head back to the AnyDesk app. Again, you’ll have a pop-up asking for accessibility permissions to the AnyDesk plugin. Accessibility permissions are needed to control the screen action. Tap on “OK” and it’ll launch the Accessibility settings page on your Android, here tap on “AnyDesk Control Service AD1“.
Next, tap on the toggle beside “Use Service” to provide Accessibility permission. You’ll get a pop-up providing a brief about the permissions provided to the app. Tap on “Allow” to continue.
After providing the Accessibility permissions, head back to the AnyDesk app. You’ll have a 6-digit Address that you need to share with the other person in order to connect to your device. We will need this address to remotely connect to your device.
When we will try to connect to your device, you may receive multiple notifications to allow the connection. First, tap on “Start Now”. On the next pop-up, tap on both the checkboxes and tap on “ACCEPT”. Finally, tap on “ACCEPT” to start the remote sharing.
Now, we are connected to your device.