Pre-requisite: check with IT team the network physical wiring.
Connexion must be effective between equipment and network switch.
Reader status icon must be in gold or green color.
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If icon is in red color, the reader is stopped:
Check cable between smart reader and impinj reader if the reader is a SRU 500.
Try a reset.
Else, in case of TTS500 or Cabin (reader inside the equipment), contact the support team.
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