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Goals
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Glossary
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Organization
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Owner of the tags of the system (laundry/hospital)
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Site
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Customer of the organization
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Ward
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Departments, services of customers. Also named ‘zones’
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Product
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Type of linen
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Category
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Grouping of products
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Copy of last order to generate a new order
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Visual indication of order status:
Pending
Validated
In Progress
Ready or Partial
Delivered
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Weight estimation per order and per delivery day
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Search an order
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Customer set in pause
Weight estimation per order and per delivery day
Route associated to the order
Display of paused customers
Main actions:
Delivery day : Days of the week corresponding to the delivery days of the customers.
Create a new order : If the customer is not in the list, this button allows to create a new order for a specific customer. Products are retrieved from commissioning and displayed on the right side of the screen
Previous/Next order : Display the order previously/next present in the left side list
Completed and close : Complete the prepared quantities with values of to prepare quantities and close the order as all linen has been prepared.
Edit : Edit the current order
on a not ordered order, allows to create the order entering to prepare quantities
on a validated order, allows to enter prepared quantities
on a ready or partial order, allows to unclose products and modify prepared quantities
Change order : Change the TO PREPARE quantities. Order is updated to pending status. Need to validate it afterwards.
Print : Allow to print the delivery note, download a pdf or send an email.
Update an order
Available actions depend on order status:
| Table of Contents |
|---|
| Status | ||||
|---|---|---|---|---|
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Not ordered | Customer should create an order |
Pending | on going order. After change order action.. Order needs to be validated afterwards. |
Validated | Order is ready to be prepared, delivery note can be printed |
In Progress | All products are not prepared |
Ready | order is prepared and prepared quantities = to prepare quantities |
Partial | order is prepared and prepared quantities < to prepare quantities |
Delivered | order is delivered to the customer |
| Status | ||||
|---|---|---|---|---|
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M | Managed | Orders are automatically created depending on stock |
D | Dedicated | Same linen going into laundry is given back to the customer Orders are created based on quantity of received linen |
O | Order | Customer can order on specified delivery days |
X | Paused | Customer is not allowed to order |
| Status | ||||
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Some shortcuts exist for the following functions:
Shortcut | Function |
|---|---|
CTRL + F1 | SAVE (Validate) |
CTRL + E | EDIT |
CTRL + D | DELETE |
CTRL + A | ADD |
CTRL + F2 | VALIDATE ALL |
CTRL + L | COPY LAST ORDER |
ARROW LEFT UP | PREVIOUS |
ARROW RIGHT DOWN | NEXT |
CTRL + P | SELECT PRODUCT |
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FAQ
How to Modify an order (edit/change order)
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I don’t see my customer
- Check that delivery days are correctly set in WebAdmin Portal
- Check that contract value is correct in WebAdmin Portal
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How can I manage manage closed customers or with unpaid orders?
In Acuity Administration :
Update customer to set him in PAUSE.
Add a message to explain the reason of the pause.
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| Info |
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A customer in pause is no more allowed to order. |
A warning will be displayed if they try to create an order for this customer.
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| Tip |
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Useful to manage customers closed for works, holidays or with unpaid. |
| Table of Contents |
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| Page Tree |
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| Powerpoint | ||
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