When we need to diagnose an issue with your collaboration, we are using Teamviewer as a remote tool. Therefore, we need to have Teamviewer ID to remotely connect to computers/tablets.
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You might ask what is the difference between “normal” TeamViewer and TeamViewer Host? TeamViewer Host gets installed on e.g. a Server as a service, and you can connect to it from remote anytime you need. Normal teamviewer full edition connects people by "running" the teamviewer software themselves (having to run them manually each time), or to connect to TeamViewer Host servers. |
We use TeamViewer Quicksupport for troubleshooting our mobile devices (such as Orca-50 or TSL handhelds). This application is usually already installed on your mobile devices. You should launch TeamViewer Quicksupport on your device and give us your ID so we can remotely connect to your device.
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Please find below some useful links about Teamviewer :
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