When we need to diagnose an issue with your collaboration, we are used to use using Teamviewer as a remote tool. ThusTherefore, we need to have Teamviewer ID to remotely connect to computers/tablets.
Thus, on the computer on which you want to give us an access, please open Teamviewer tool and share with us this below information after clicking in “Remote Control” tab.
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We also use TeamViewer Host on our PC or tablets. In this specific context, we have the ability can connect to connect the device without asking you for ID as soon as the device is linked to Internetyour TeamViewer ID. Is is necessary that the device has an active internet connection (and not limited to an intranet network).
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You might ask what is the difference between “normal” TeamViewer and TeamViewer Host? TeamViewer Host gets installed on e.g. a Server as a service, and you can connect to it from remote anytime you need. Normal teamviewer full edition connects people by "running" the teamviewer software themselves (having to run them manually each time), or to connect to TeamViewer Host servers. |
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Download page: https://www.teamviewer.com/en/download/windows/
Direct download link for HOST TeamViewer : https://download.teamviewer.com/download/TeamViewer_Host_Setup.exe
Installation for HOST TeamViewer : https://community.teamviewer.com/English/kb/articles/3965-host
Please refer to the TeamViewer’s help pages for more information: https://community.teamviewer.com/English/kb/articles/109125-teamviewer-documentation-start-here
Teamviewer Quicksupport for Mobile : Download from Google Play Store : https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.market&hl=fr&gl=US
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